Is empathy a force for good, or just another buzzword? Here are some real-world examples of empathy in design.
Empathy helps us share sparks of deep insight.
Guest Lecture
Delft University of Technology
Remotely Live from Palomino, Colombia: 2 October 2023, 09:45 UTC+2
Test panels, sensitizers, and journey maps are great ways to infuse empathy into our design work. In this guest lecture, I share some failures and successes from my 21-year career in UX design. As a bonus, I include four guidelines to communicate for empathy more effectively.
Video
Downloads
👉 Download the slides here (PDF)
Ethical Design Checklist (PDF)
References
- Kouprie & Sleeswijk Visser, F (2009) A framework for empathy in design
- María Elena López Reyes on ResearchGate.net
Creative Empathy
Creative Empathy is a toolkit for connecting with people’s deepest needs in any creative project.