We know empathy in design is important. But what about the people we work with?
Delft University of Technology
27 September 2021
Test panels, sensitizers, and journey maps are great ways to help our coworkers experience empathy. In this guest lecture, I share some failures and successes from my own career.
- Kouprie & Sleeswijk Visser, F (2009) A framework for empathy in design
- María Elena López Reyes on ResearchGate.net
Creative Empathy is a toolkit for connecting with people’s deepest needs in any creative project.