Empathy in Design Campfire Stories – TU Delft

We know empathy in design is important. But what about the people we work with?

Designers can help foster empathy in any team.

Guest Lecture

Delft University of Technology
27 September 2021

Test panels, sensitizers, and journey maps are great ways to help our coworkers experience empathy. In this guest lecture, I share some failures and successes from my own career.



20210927 Empathy in Design Campfire Stories

👉 Download the slides here (PDF)

Character Map Canvas (PDF)

Ethical Design Checklist (PDF)


Creative Empathy

Creative Empathy Logo - An icon lightbulb with a shining heart inside

Creative Empathy is a toolkit for connecting with people’s deepest needs in any creative project.

Learn More 💚