UXify Eindhoven – Empathy for Design

• The Ladder of Sustainable Engagement, uxdesign.cc
• Kouprie & Sleeswijk Visser, F (2009) A framework for empathy in design 
• Why startups fail, according to their founders, Fortune, 2014
• The Hierarchy of User Experience Needs, Stephen Anderson
• Using Plutchik’s Wheel of Emotions to improve the evaluation of sources, classtools.net
• The “Jobs to be Done” Theory of Innovation, HBR Ideacast
• VR Physio Therapy – VRPhysio
• The Los Angeles Method (inspired the Character Map Canvas)

Special thanks to Hester Bruikman!